Office Policies

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Office Policies

Cancellation Policy

  • As a courtesy to our medical spa professionals, please provide a minimum of 24 hours notice should you need to cancel or modify an appointment. 
  • A credit card will need to be provided when making any appointment and you will be charged a fee of $75 if the appointment is cancelled, considered a no call/ no show or modified less than 24 hours in advance.
  • As a courtesy, appointment confirmation messages are sent 24 hours in advance of appointments by SMS ato the contact information given at time of booking. Failing to respond to those confirmation messages could result in your appointment slot being given to another client.

Late Policy

As a courtesy to all of our clients, we cannot guarantee your appointment if you are more than 10 minutes late. If you are running late, please call us at your earliest convenience so we may try to accommodate you.

We have a NO REFUND Policy. However we will consider an exchange for other services.

If you choose to not receive the service for which you paid, we are happy to provide another service of equivalent value or provide you with store credit that may be redeemed up to a year from now. 

New Patient Information

New Clients receiving Medical Spa services must clear medical history with our Physician, Nurse Practitioner or Physician Assistant before treatment can be performed. During this appointment, our medical professionals will review treatment options along with Pre/Post instructions.
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